Brief Description

Duties and Responsibilities: • Improving customer service quality/experience, productivity and profitability • Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.) • Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team • Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training • Liaising with all departments to resolve issues • Providing all relevant information to clients regarding documents and materials for becoming a client • A bachelor degree in any discipline • Language skills: Fluent English speakers and native Swahili • Excellent spoken and written communication skills required • Ability to work efficiently under pressure • Excellent computer skills (Microsoft Excel and Word) • Knowledge of Meta Trader platforms will be considered an advantage • Previous experience in a similar position will be considered an advantage Competitive Salary Medical Insurance