Brief Description

This role will be focused on embedding British Institute of Cleaning Science (BICS) and SFG20 • Planned Maintenance standards into all contracts, • Ownership of all Standard Operating Procedures, Work Method Statements, and risk assessments. • Enhancing Customer Experience Touchpoint best-practice • Provide guidance for the Leadership Team on matters relating to compliance, guest experience and training. • Create and maintain methodology to process lessons learnt to drive improvements. • Cultivate and own training program for HVAC, Electrical, Plumbing, Cleaning, and Customer Service for Operatives and Managers.