Virtual Assistant

Senior Associate, Customer Service Representative

Provided guidance, coaching, and daily support to junior customer service representatives to ensure service quality and consistency.

Customer Support Representative

Managed client inquiries, requests, and concerns through phone, email, and official correspondence

Lending Company - Account Officer

Managed a portfolio of client accounts, providing personalized lending solutions to meet financial needs and company objectives

Marketing Officer

Assisted in planning and executing marketing campaigns to promote company products and services