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| Title | Location | Description |
|---|---|---|
| Customer Service Officer | Virtual | Reply electronic mail and sort all paper mails accordingly Prepare outgoing mail for pick up or courier Organize courier deliveries Perform live chat and email correspondence with customers. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts / Finance Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house Handle ALL customer related issues with proper guidance from Management Monitor Security Monitor people coming & going through the reception doors Issue visitor passes where appropriate Be aware of & report suspicious activity. Organise Meetings: Book meeting room Inform participants Set up meeting with necessary refreshments & equipment Organize catering for meeting Secretarial Support: Prepare correspondence & documents Organise mailings Schedule & follow up on appointments Maintains customer records by updating account information. Reception Area Maintenance: Keep reception area clear & neat Maintain & organize reading materials Any other schedule or work as determined by your supervisor or management. |