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| Title | Location | Description |
|---|---|---|
| Market Manager-APAC & Francophone Africa | Virtual | Significant experience working with customers in account management, technical sales, or customer support. You are comfortable engaging with customers via email and over the phone and owning outcomes to solve their problems. You are passionate about building, testing, and validating systems to improve customer satisfaction. Comfort with technology. While you don’t have to be an engineer to do well in this role, you should be comfortable with computers, science and engineering concepts. You are excited to learn more about the technical concepts behind SparkMeter’s product. A background in energy or software are examples of experience that will help you grasp our product’s changing capabilities and limitations and ensure our clients can meet their objectives. A connection to energy and energy access. Our mission is to increase access to electricity in underserved communities, and your connection to our mission will inform your work and connect you to your mission-driven colleagues. Uncommonly organized problem-solver. You’re not intimidated by a challenge! You’ll use your knack for gathering information and collaborating with colleagues to create solutions to our customers’ unique challenges. Disciplined self-starter. You love devising new systems and getting all things in their right place. We’re a startup, which means we are building systems as we grow and require leadership from everyone in our company for this. Empathy. Our customers and partners are based in 25 countries all over the world and come from many different backgrounds. You should be comfortable and enjoy talking with people who come from cultures different from your own. Strong communication skills. In order to connect to customers, understand their needs, and create great documentation, you should have excellent written and verbal communication skills. We’d also like to see (but don’t require) experience with: Experience using a CRM. We use Salesforce.com as our CRM to track opportunities and generate quotations for customers. Ideally, you should have some experience with Salesforce.com or another CRM system for tracking opportunities, generating quotations, and creating reports. SparkMeter uses many customized features within Salesforce.com, so comfort with adding custom fields and features is a plus. Industry experience. Have you worked in energy for a private company? Have you worked for a microgrid developer or in rural electrification? Do you have experience on both the public & private sector side of energy access? We think that either of these would give great perspective to work at SparkMeter. Language skills. Ability to speak French and English would be required as the territories to cover have mainly English and French-speaking customers. |